Patients who are due back, reminded on time.
Most clinics know which patients are due for a top-up, the next session in a course or a yearly screening. Few have the time to remind each one. This is how Argus runs that process for you, to rules you set.
You decide who is due, and when.
Each treatment gets a timing and a message. Your doctors set the timings; we never suggest clinical ones.
| Treatment | Due | Message |
|---|---|---|
| Anti-wrinkle injections | 3 months after the last visit | Top-up reminder |
| Skin booster course | 4 weeks after each session | Next session reminder |
| Annual health screening | 11 months after the last one | Screening reminder |
Six steps, every week.
- 01
Find who is due
Each night, Argus reads last-visit dates from your clinic system’s export or your patient sheet, and finds who is due under your rules.
- 02
Leave out who shouldn’t hear from you
Patients who already have a booking, who asked not to be contacted, or whom your team has flagged are taken off the list.
- 03
Show you the list
On Monday morning you get the week’s list. Untick anyone, then approve. Once you trust it, you can let it send without the Monday check.
- 04
Send the reminder
Each patient gets the wording you approved, by WhatsApp, SMS or email. WhatsApp wording is approved by Meta before first use; we handle that.
- 05
Turn replies into bookings
A patient who replies to book is offered free times from your calendar. A question your information doesn’t answer goes to your front desk.
- 06
Follow up once, then stop
No reply after 7 days, or the gap you choose, gets one more reminder. Then the patient is left alone until the next time they are due.
Nothing goes out until you have seen who it goes to.
Each name shows why the patient is due. Anyone your team flagged is already unticked, with the reason.
- ✓Patient A · Anti-wrinkle top-upLast visit 14 Jul 2026
- ✓Patient B · Skin booster, session 3 of 4Last visit 21 Sep 2026
- Patient C · Annual screeningLast visit 9 Nov 2025. Flagged by the doctor: call instead
You approve:
- The rules: which treatments, and when each one is due.
- The wording of every message.
- The weekly list, for as long as you want to see it.
- Any message that offers a price or a discount.
How we handle patient data is on our Trust page.
To set it up:
- Your rules
- Your treatments and when each one is due. We write them up and you approve them.
- Visit dates
- An export from your clinic system, or the sheet you keep. Patient name, contact, treatment and last visit.
- Your wording
- We draft each reminder in your clinic’s voice and you approve it before anything is sent.
- Your calendar
- Google Calendar or Cal.com, so replies can be booked into real free times.
Common Questions
Does it work with our clinic system?
If your system can export patients with their last visit, or you keep a sheet, yes. Whether it can connect directly depends on the system. We check that on the call.
What happens when a patient says stop?
They are taken off at once and never contacted again by this process. The list of patients who said stop is kept so they are not added back by a later export.
Can we see what was sent?
Yes. Every reminder, reply and booking is recorded, and each week you get a short report: how many were reminded, how many booked and how many asked not to be contacted.
How long does it take to set up, and what does it cost?
It is an Arcadia build, usually 2 to 4 weeks from sign-off. Starter is from S$1,980 setup + S$480/month for one process; your fixed quote comes with the Process Map after the call.
Bring your list of treatments to the call.
30 minutes, no commitment. Within 2 working days you get a free one-page Process Map: the three processes to automate first, the hours they take today, and a fixed quote.
Book a 30-minute callFrom call to live
- 01Discovery call30 minutes. We map the processes you want off your plate and the apps you already use.
- 02Set the rulesWe build the rules for each process. You approve how it works before anything goes live.
- 03Connect your appsCalendar, WhatsApp, website chat, and Google Sheets or your own CRM.
- 04Live48–72 hours for most systems. 5–7 days for full integrations, 1–2 weeks for voice agents, 2–4 weeks for custom builds.