Customers get an answer while you're busy.
Desmo answers customer messages on WhatsApp, your website and Telegram from your own information, takes down their details and books the call. Anything outside your rules goes to your team.
Book a 30-minute callEvery conversation moves through the same states: understood, answered, captured, booked. Anything outside your rules waits for you, and your team is alerted when a person is needed.
Customers message before they call.
Many people send a message before they pick up the phone, and they expect an answer while they are still deciding. A reply the next morning often comes too late.
Desmo replies within a minute, asks the questions you would ask, and passes anything unusual to your team with the details already written down.
What gets handled inside the chat.
Each message answered within a minute, and each customer's details taken down the same way.
Replies within a minute
Day or night, including while your team is asleep.
Booking
Offers real times from your calendar and confirms the booking in the chat.
Your information, your tone
Built from your services, FAQs, prices and the way you talk to customers.
Details taken down
Asks your questions and records the customer's answers.
One set of answers
WhatsApp, your website and Telegram all answer from the same information.
Saved to your sheet or CRM
Every conversation logged and every customer saved to your sheet or CRM. Google Sheets, HubSpot, Pipedrive, Salesforce, Airtable and other common CRMs connect during setup.
Every chat channel, answered from one place.
WhatsApp Business
Your business number, connected through Meta's official WhatsApp platform. Customers message the number they already have saved.
- Your own business number
- Set up and run by us
- Hands over to your team with the details attached
Telegram
For customers and teams who already use Telegram, with buttons for common choices and files handled in the chat.
- Buttons for common choices
- Files and documents
- Same answers as your other channels
Website chat
A chat box on your site that answers from your own information and takes down the visitor's details before they leave.
- Styled to match your site
- Works on phones
- Added to your site by us
What happens to a message.
Every conversation follows the questions you choose, in the order you would ask them.
Desmo works out what the customer needs, takes their name and details, and either books the call or passes them to the right person on your team. The record lands in your sheet or CRM, and you get a summary.
Live in 48–72 hours from sign-off.
Discovery call
30 minutes. We map your business, services, FAQs, pricing, and the exact conversations you want automated.
You review
Test it yourself and tell us what to change. We adjust it until the answers sound like you.
We build it
Custom knowledge base, conversation flows, lead capture, and CRM connections, all configured for your specific business.
Go live
Website chat and Telegram live within 48–72 hours from sign-off; WhatsApp follows once Meta verifies your business. It starts handling enquiries from day one.
Common Questions
What does it know about my business?
What you give us: your website, FAQs, services, prices, policies and anything else you want it to use. It answers from that and nothing else.
Can it handle complex questions or just simple FAQs?
Both. It answers the common questions straight away and can hold a longer conversation, asking follow-up questions and taking down details. If a question is outside what it knows, it says so and takes the customer's details so your team can reply.
What happens when the bot cannot answer?
It tells the customer someone from your team will get back to them, takes their details and alerts your team straight away, with the conversation attached.
How long does setup take?
48–72 hours from sign-off for website chat and Telegram. WhatsApp goes live once Meta has verified your business, which usually adds a few days. We do the whole build; there is no technical work for you.
Can I update the bot knowledge after it is live?
Yes. Updates to your answers and minor tuning are covered by the monthly upkeep, and a tuning session follows in the first month. Larger changes are scoped and quoted separately.
Does it understand Singapore context, like HDB addresses and PayNow?
Yes. It is set up with your own details, including local addresses, payment methods such as PayNow and the way your customers usually ask.
Show us where your messages pile up.
30 minutes, no commitment. Within 2 working days you get a free one-page Process Map: the three processes to automate first, the hours they take today, and a fixed quote.
Book a 30-minute callFrom call to live
- 01Discovery call30 minutes. We map the processes you want off your plate and the apps you already use.
- 02Set the rulesWe build the rules for each process. You approve how it works before anything goes live.
- 03Connect your appsCalendar, WhatsApp, website chat, and Google Sheets or your own CRM.
- 04Live48–72 hours for most systems. 5–7 days for full integrations, 1–2 weeks for voice agents, 2–4 weeks for custom builds.